Shipping policy
Metta Home & Technologies ships across Canada from Canadian distribution warehouses. No cross-border duties, no customs holds.
Processing time
Orders are processed within 1 to 2 business days. Orders placed on weekends or statutory holidays begin processing the next business day.
Delivery estimates
Estimates run from the date of shipment, not the date of order.
- Atlantic Canada: 2 to 5 business days
- Ontario and Quebec: 2 to 4 business days
- Manitoba and Saskatchewan: 3 to 6 business days
- Alberta and British Columbia: 4 to 7 business days
- Northern and remote communities: 7 to 14 business days
Carriers do not guarantee these windows. Weather and carrier delays can extend them.
Shipping rates
Rates are calculated at checkout based on destination and package weight. Any free shipping threshold in effect is shown in your cart.
Tracking
A tracking number is emailed when your order ships. Tracking can take up to 24 hours to show movement after the carrier scans the package.
Digital products
Software licences and download codes are delivered by email, usually within a few hours of payment clearing and always within one business day. No shipping charge applies. Check your spam folder if the email has not arrived, then contact us.
Incorrect addresses
Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.
Lost or damaged shipments
If tracking shows delivered but you have not received your order, check with neighbours and your building's mail room first, then contact us within 7 days so we can open a carrier investigation. For packages damaged in transit, photograph the box and contents before discarding anything.
International shipping
We ship within Canada only.
Questions
Email sales@mettahometech.ca or text 782-200-9966, 10am to 10pm daily.