Refund policy
We want you to be satisfied with your purchase. If something isn't right, here's how returns work at Metta Home & Technologies.
Return window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and included cables.
Items that cannot be returned
- Software and digital download codes. Once a licence key or download link has been issued, the sale is final. The code cannot be recalled or resold. If a code does not activate, contact us and we will work with the publisher to resolve it.
- Items marked final sale or clearance at the time of purchase.
- Earbuds, in-ear headphones and other personal hygiene items once the sealed packaging has been opened.
- Items returned without original packaging, or damaged through misuse.
How to start a return
Email sales@mettahometech.ca or text 782-200-9966 with your order number and the reason for the return. We will reply with a return authorization number and the return address. Returns sent without an authorization number cannot be processed.
Return shipping
If the return is the result of our error - wrong item shipped, item damaged in transit, or a defective product - we cover return shipping and send a replacement or full refund at your choice.
For all other returns, including change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping method, as we cannot issue a refund for a return we do not receive.
Restocking fee
Change-of-mind returns of opened items may be subject to a restocking fee of up to 15% of the item price. Unopened items in resalable condition are not subject to a restocking fee.
Refund processing
Once your return arrives and passes inspection, we will notify you by email and issue the refund to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.
Damaged or incorrect items
Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photographs of the item and packaging so we can file a claim and get a replacement moving quickly.
Warranty claims
Most products carry a manufacturer's warranty that extends beyond our 30-day return window. For defects appearing after 30 days, contact us and we will direct you to the manufacturer's warranty process or assist with the claim.
Questions
Email sales@mettahometech.ca or text 782-200-9966. We answer between 10am and 10pm, every day.